Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with us. We value your trust and strive to provide high-quality pharmacy products. Please review our refund policy carefully before making a purchase.

1. No Refunds

For health and safety reasons, we do not offer refunds for any purchased products. If there is an issue with your order, we may provide a replacement item or another product of similar value.

2. Unboxing Video Requirement

To be eligible for a replacement due to damaged, defective, or incorrect items, customers must provide a clear unboxing video. The video must begin before opening the package and clearly show the shipping label, package condition, and product received. Without this evidence, we cannot process a replacement.

3. Replacement Eligibility

Replacement requests will only be considered under the following conditions:

  • The product is received in a damaged or defective condition.
  • The wrong item was shipped.
  • The product is unopened and the request is made within 3 days of receipt.

4. Replacement Request Process

To request a replacement, follow these steps:

  1. Contact our customer service team at [Insert Contact Email] within 3 days of receiving the package.
  2. Provide your order number, a description of the issue, and the required unboxing video.
  3. Our team will review the request and respond within 3-5 business days.
  4. If approved, we will send a replacement product or an alternative item of similar value.

5. No Replacements for Opened Products After 3 Days

If the product has been opened or used after 3 days of receipt, we will not be able to process a replacement.

6. Non-Replacement Items

The following items are not eligible for replacement:

  • Opened or used products.
  • Products reported after 3 days of receipt.
  • Items without a valid unboxing video.
  • Orders where the replacement request does not meet our policy criteria.

For any inquiries, please contact our customer support at info @bestshapeofme.com.

By placing an order on our website, you agree to abide by this refund and replacement policy.